Shipping info
All personalized accessories take 5 business days to manufacture (Keep in mind that all our merchandise is totally personalized, 100% to the client's taste, worked with the utmost care, verifying and applying each of the requested details) Once the order is ready, we will proceed to send it via USPS (3-8 business days).
Shipping times are calculated after processing and after the item has shipped.
Non-custom accessory will generally be processed and shipped within 3 business days. Processing and shipping times do not include weekends and holidays, which may delay your order. Other variables outside of our control, including inclement weather, may impact shipping times.
Orders cannot be changed, modified or canceled after payment has been completed.
You will receive an email with shipping and tracking information once your order has shipped. If you don't receive the email, please check your spam or spam folders. If you cannot find the email, please email us at lepersonnalise@gmail.com and we will provide you with the shipping information for your order.
If your order has different billing and shipping addresses, we will contact you to confirm your order. We do this to minimize fraud and to confirm the shipping address. If our automated systems are unable to verify your shipping address, we will contact you to verify your shipping address. These situations may delay the processing and shipping times of your order if we are unable to contact you prior to shipping your order.
Please advise if you need your order before a certain date, contact us BEFORE placing your order to make arrangements.
Returned packets
If we receive a package back from the carrier due to the address provided being undeliverable, you are responsible for contacting us and paying the full shipping cost to have your item reshipped. We cannot refund the cost originally paid for shipping.
Lost packets
If your order does not arrive on time or is lost in transit, we will open an investigation with the carrier. This process may take up to two weeks to complete the investigation.
Once the investigation is complete, if it is confirmed that your order was lost in transit or delivered to a different address than the one provided at checkout, we will replace your items if they are still available. If we are unable to replace them, we will refund your order. If the carrier confirms delivery to the correct address, we cannot issue a refund.
You must make your claim, with us and the mail, within the first 60 days. After 60 days, it is not possible to make any claim.
Packages in transit
You have to wait at least a month before you can resend a package that was lost in transit. Sometimes it gets stuck somewhere and starts moving again.
Orders marked delivered
Le Personnalise Shop is not responsible for products marked as delivered by the Post Office. If your tracking information is marked as delivered, but you have not received your items, we recommend that you allow another 24-48 hours for your items to be delivered, as USPS can often be delayed. We also recommend checking with nearby neighbors, as occasionally the post office will deliver to a nearby address by mistake.
If you have not yet received your order, we recommend that you file an inquiry here or contact the USPS directly at 1-800-275-8777. We are happy to help provide any necessary information during the inquiry process, however, if USPS confirms successful delivery of your order, we are unable to provide a replacement or refund for your order.
It is the buyer's responsibility to ensure that the shipping address is entered correctly during the checkout process. Le Personnalise Shop will not replace or refund any order delivered to the shipping address provided.